Privacy Policy

Last updated: 1 April 2026

This policy explains what personal data Callbot collects, why we collect it, and how we use it. We are committed to handling your data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data controller: Callbot, callbot.co.uk — reachable at info@callbot.co.uk

1. What data we collect

When you complete the enquiry form on our website, we collect:

Your first name
Your business email address
Your phone number (optional)
Your answers to the qualifying questions (call type, business type, call volume)

We do not use cookies, tracking pixels, or analytics scripts. We do not collect any data passively from visitors who do not submit the form.

2. How we use your data

We use your data solely to:

Respond to your enquiry about Callbot's services
Arrange a discovery call if you request one
Send you information about Callbot that is directly relevant to your enquiry

We will not use your data for unrelated marketing, and we will not add you to any mailing list without your explicit consent.

3. Legal basis for processing

We process your data on the basis of legitimate interest — specifically, our legitimate interest in responding to business enquiries submitted through our website. By submitting the form, you are actively requesting a response from us.

4. How we store your data

Enquiries are delivered directly to our inbox at info@callbot.co.uk and stored within our email system. We do not store your data in any separate database.

We retain enquiry data for up to 2 years, after which it is deleted. If a business relationship is established, we may retain relevant records for longer as required by law.

5. Who we share your data with

We do not sell, rent, or share your personal data with third parties for marketing purposes.

If you book a call via our Calendly link, your data is also subject to Calendly's privacy policy. We have no control over data you submit directly to Calendly.

6. Your rights

Under UK GDPR you have the right to:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate data
Erasure — ask us to delete your data ("right to be forgotten")
Restriction — ask us to limit how we use your data
Objection — object to our processing based on legitimate interest
Portability — receive your data in a portable format

To exercise any of these rights, email us at info@callbot.co.uk. We will respond within 30 days.

7. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO).

8. Changes to this policy

If we make material changes to this policy, we will update the "Last updated" date at the top of this page. We encourage you to review it periodically.

Questions? Contact us at info@callbot.co.uk